Customer Care & FAQ

Annie Benton strives to provide excellent customer care and top level service to our clients. Please read through our policies carefully before making a purchase. If you have any further questions about your order, please contact us at

Return & Exchange Policy

All of our Boxes are final purchase and not returnable or eligible for exchange.  

Shipping and Delivery

Please expect a 24 hour processing and fulfillment window. Orders that come in Friday after 5pm PST will be processed the following Monday. You will get a confirmation shipping email when your order is shipped. If you are in a crunch or have questions about timing, please contact us for help with expedited shipping rates at 

Box Contents Disclaimer

We try to keep the contents in our holiday, birthday, and party boxes consistent with the pictures shown. Sometimes contents will vary from photograph due to availability. Quality and value will always stay the same. If you have a question about the exact contents in your box, please contact us.

More Info about Our Boxes

Place settings: All of our Holiday Boxes include 2 place settings except for the Mother's Day Box and the Father's Day Box which are designed to celebrate 1 person. Birthday Boxes are also designed for 1 person.

Additional Place settings: You can buy up to 1 additional place setting for our holiday boxes. These additional place-settings are not sold separately, and can only be purchased as an "add-on" item with your holiday box. If you have a family with more than 3, please order an additional boxe.

Party Boxes: Our party boxes are designed for larger groups. You have the option of buying these boxes in increments that best suit your needs.

Birthday Boxes: Please enter the desired "delivered by" when you purchase a birthday box. To ensure against any unforeseen shipping delays by major carriers, we suggest you enter a date prior to the actual birthday to guarantee a timely celebration.

Membership: Joining the Membership allows you to pre-order and schedule delivery for 4 or 6 Holiday Boxes. You can purchase this "subscription" any time of the year, but please note that our boxes change annually. However, what you see on our website this year will give you a good idea of what we are planning for the following consecutive year.

Shipping & Delivery Addresses for Boxes: If you would like to buy TWO or more Holiday boxes or TWO or more Birthday Boxes at once, please be sure to carefully specify shipping addresses for each box at check out. ALL Membership Boxes are purchased as a unit and will be sent to the same address. You may not divide them up among different shipping addresses. If you want to buy more than 1 box club memberships at once, please specify the receiving addresses. If there is any further question, please contact us.